FAQ ~ Frequenty Asked Questions

A.  WHEN DO WE PAY?

Q.  A booking deposit of £50 will be required to secure dates. In the event of cancellation the booking deposit will not be refunded under any circumstances.
 
The rental charge will be due 8 weeks prior to the holiday start date. If your holiday is less than 8 weeks away we will require the full rental charge and the damages/security deposit at the time of booking.  Terms & Conditions

Q.  HOW MUCH IS THE DAMAGE/SECURITY DEPOSIT & WHEN WILL IT BE RETURNED?

A.  The damage/security deposit is £100.  Deposit will be returned within 7 days after the caravan has been checked, unless, there has been a breach of any of the conditions by any of the guests.  Terms & Conditions

Q.  HOW CAN WE PAY?

A.  Our preferred payment method is internet bank transfer.  Other methods may be accepted upon request.

Q.  WHAT IF WE NEED TO CANCEL?

A.  The booking deposit is not refundable under any circumstances.  The hire charge is.  If cancelled by you before the holiday the full cost will be lost, including the booking deposit.
A partial refund may be offered if the holiday is resold at the discretion of the owner.

Q.  HOW OLD DO I HAVE TO BE TO BOOK A CARAVAN?

A.  Lead person must be over 25 (There may be some flexibility depending on the ages of the group). Couples and family groups only.

Q.  SMOKING?

A.  NO Smoking at any time, of any kind inside the caravan.  You will be evicted, without compensation if anyone is found to be smoking in the caravan.  Smoking inside the caravan will result in the damages/security deposit not being returned.  We ask that you do not smoke in the doorway or on the caravan steps.

Q.  WHAT TIME CAN WE ARRIVE?

A.  Check in time is 3pm.  Please do not arrive before the time stated by the caravan owner.  You may be denied access to the caravan if you arrive early. 

Q.  WHAT TIME MUST WE VACATE THE CARAVAN?

A.  Please be out of the caravan by 10am.  You have a responsibility to leave the caravan as you first find it.  Failure to keep the caravan clean and tidy will result in the loss of your damages/security deposit.

Q.  WHAT DO WE DO WITH THE KEYS ON DEPARTURE?

A.  Please return the key to reception or our keysafe.  Wherever you go them from on arrival.  You will be liable for the costs of replacing the Locks and all Key Sets if the keys are lost.

Q.  PETS?

A.  NO Pets of any kind.

Q.  HOW DO I FIND MY CARAVAN?

A.  A map will be included in your confirmation email or paperwork.

Q.  ARE HAVEN FUNWORKS ENTERTAINMENT PASSES INCLUDED?

A.  We can quote with or without FunWorks passes.  If passes are not included they can be purchased from park reception on arrival.  Not everybody wants them and some families like to spread the cost of their holiday by paying for the passes on arrival.  Passes are required to access all park facilities except the Spar shop and outside play areas.  Funworks Passes

 

Q.  WHAT SHOULD I BRING WITH ME?

A.  We try to ensure most items you require are catered for, so just a few reminders:-   bed linen, towels, tea towels, cleaning items, toiletries, bin liners.

Q.  IS BEDDING INCLUDED?

A.  All duvets & pillows are provided but BED LINEN IS NOT INCLUDED. You will need to bring your own sheets, pillow cases, duvet covers, iron, hair dryer, towels, tea towels, loo roll, toiletries, washing up and cleaning things.

Q.  HOW DO I GET THERE?

A. Park address

Combe Haven Holiday Park,
Harley Shute Road,
St Leonards-on-Sea,
Hastings, 
Sussex.
TN38 8BZ

Sat nav postcodeTN38 8BZ

Park telephone number: 01424 427 891